Dashboard Overview
The dashboard provides a high-level overview of your chatbot's performance and activity. It's the central hub for understanding how users are interacting with your AI assistant.
Key Metrics
At the top of the dashboard, you'll find several key statistics:
- Total Conversations: The all-time number of separate chat sessions initiated by users.
- Messages This Month: The total count of messages (both user and AI) exchanged in the current billing cycle.
- Positive Sentiment: A percentage calculated from user feedback (
likevs.dislikeratings) on the chatbot's recent answers. This is a crucial indicator of your chatbot's helpfulness. - Avg. Response Time: The average time it takes for the AI to generate and start streaming a response, measured in seconds.
Usage Chart
This chart visualizes the number of messages sent over the last 7 or 30 days, helping you identify trends and peak activity times.
Recent Conversations & Top Questions
These sections provide qualitative insights:
- Recent Conversations: A live feed of the latest interactions. Clicking on one will take you to the full conversation log.
- Top Questions: Our AI groups similar user questions into topics and ranks them by frequency. This is invaluable for identifying gaps in your knowledge base or areas where users frequently need help.